Refund policy


We have a 30-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team.moxbox.agency@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team.moxbox.agency@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team.moxbox.agency@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team.moxbox.agency@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team.moxbox.agency@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team.moxbox.agency@gmail.com.

, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@cuirduvoyageur.com or 7 Rue des Acacias, 53240 Saint-Germain-d'Anxure, France. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@cuirduvoyageur.com


Damages and issues

If a product is found to be non-compliant or defective, it may be returned or exchanged. Any claims or exchange requests must be submitted by email or post within 30 days of delivery. Returned products must be sent back in the condition in which they were received, together with all accessories, packaging, and documentation. Shipping and return costs remain the responsibility of the customer, based on the applicable shipping rates.


Exceptions / non-returnable items

we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period

you have 14 days from the date of receiving your products to exercise your right of withdrawal, without having to provide a reason or pay any penalty. Returned products must be sent back in their original condition and complete with all packaging, accessories, and instructions. The customer is responsible for any damage resulting from handling beyond what is necessary to inspect the product. Any such damage may invalidate the right of withdrawal. Return shipping costs are the responsibility of the customer. If the right of withdrawal is exercised, an exchange may be requested within 14 days.

Exceptions to the Right of Withdrawal

In accordance with Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:

  • Services that have been fully performed before the withdrawal period expires, where performance began with the consumer's prior express consent and acknowledgment that the right of withdrawal would be waived.

  • Goods or services whose price depends on fluctuations in the financial market beyond the seller's control.

  • Goods made to the consumer's specifications or clearly personalized.

  • Goods that are liable to deteriorate or expire rapidly.

  • Goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

  • Goods which, after delivery, have become inseparably mixed with other items by their nature.

  • Alcoholic beverages whose delivery is deferred beyond 30 days and whose value depends on market fluctuations.

  • Audio or video recordings or computer software that have been unsealed after delivery.

  • Newspapers, periodicals, or magazines, except subscription contracts.

  • Goods purchased at public auctions.

  • Digital content supplied without a physical medium, where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is waived.



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@cuirduvoyageur.com.